Joe Cool wrote:Hi! A lot of updates came in today. SS is DEFINITELY one I have kept away from but most of the time. Nevertheless I just read to see 'what I am missing'. You can read this BEFORE installation: What´s new in version 7.1-4056: Point 26 of Compatibility and Installation.

(as a matter of fact it was de last point of all the 'new' things this version does) 26. Online activation is now required for adding camera licenses to indemnify user´s rights and interests. The most possible explanation is something went haywire with licenses been blacklisted.

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SS is calling home!!! There goes privacy questions and issues too! But that issue belongs on another thread lol).

Perhaps the proofs of purchase and the temporary licenses they are asking/giving for might trigger some kind of suit to the vendors which might have done something wrong and conned (maybe) legitimate buyers. (?) Or could be something is definitely wrong with the license validation on their side too.

I have been very disappointed since version 6.3 on. I have stayed on the last version of 6.2 ever since. Perhaps one day Synology will force upon us some kind of update (DS Cam not working on previous versions, or an update to DSM, etc) but for the time being. My advice is. STAY AWAY from the newer versions. If you have a couple of Synos like I do. Keep the main one with the old version working and doing the job and a secondary one BETA testing SS.

If you do not. My advice is. Stay with the latest 6.2 Are you FRUSTRATED (like I was some time ago?) take the time, pull everything back to 6.2, take your time, breathe and keep it working. I know, I know. This is not the best advice, but I would hate to throw the Syno off the window and not enjoy the rest of things (at least for me) it does pretty well just because some department is not *yet* doing a good work.

AFAIK, SS was always phoning home with license checks. This is nothing new. Maybe they just started cracking down on illegal sales. If you purchased an SS license, and didn't get sealed card in mail, I would be suspicious. Hi I am not completely sure about this. But through reading for some time now in this forum, I believe each release previous to 7.1-4056 contained some kind of hash which validated/invalidated licenses either valid or known 'blacklisted' (to Synology).

Hash that got updated upon every release. Whereas if you use previous versions IOW roll back your setup to previous versions (again, I think, because of my experience reading) people who are having this invalid problem should not have it from the version they were coming from (or previous to that for that matter). I have seen these reports before on the forums where people complained and resolved by rolling back just after an update. Yet again, people who claim to have bought valid licenses. Never before (I might be wrong) have I read expressly from Synology, that 'online activation' is requiered, cause if this was true before. Why state this again?: 'Online activation is NOW REQUIRED for adding camera licenses to indemnify users rights and interests.'

(An why I expressed 'WOW Synology phones back home!' Theme which will be discussed in my next session with my psychologist). I am just being sarcastic LOL. Stoll m1 plus. Yet again, rolling back to previous versions has ALWAYS been a drag if you want to keep everything clean and dandy as it is/was before this. This is why I stress on relaxing, breathing and coming to terms to having to start clean. Rolling back will certainly be best thinking that you have to start up with a clean slate and stay tight until this roller coaster (which for me started since 6.3 onwards) comes to more stable grounds.

I think most certainly you could back up recordings for future reference without a problem before the rollback, but you might most certainly can not make them accessible through the installed SS database that you rolled back to. Point number 4 (of the 5) of the Compatibility and Installation of version 7.1-4056 states: Surveillance Station 7.1 cannot be downgraded to Surveillance 7.0 once it´s installed. (I just realized point 26 that I mentioned on my earlier post belongs under the heading: 'Whats New' not 'Compatibility and Installation').

Before rolling back be sure to have your licenses backed up (if for any reason you lost your card) because I have read too on the forums about people who see their licenses vanish doing a rollback. So back this up as well as those recordings you do not want to lose before the roll back. Lacibaci wrote: AFAIK, SS was always phoning home with license checks. This is nothing new. Maybe they just started cracking down on illegal sales. If you purchased an SS license, and didn't get sealed card in mail, I would be suspicious.

That is NOT correct, the license check started with SS 7, not before that. And not all legit licenses are accompanied with a sealed card, that is the problem in 'proving' it afterwards. It is a mafia kind of thing Synology is pulling here, and they do not reply to support with a decent answer simply because, as usual, they do not have any!

Hi I will admit, furthering the complications on this license thing, and very possibly the implications of this really being a true mess, is that I received my licenses VIA EMAIL (quite some time ago.) from what to this day I still do believe is a 'valid' distributor. But via email? Not 'as' but 'like' who sends their credit card number this way right?

*sigh* I do not even want to THINK (nor try) my luck upon newer iterations of SS!!! (furthering my psycological problems and fattening my psychologist´s wallet LOL) not!!!

I am just joking here! I do really think this IS a mess. Then again I am a positive thinker and I truly believe Synology has very capable people. I am hopeful that one day, on a brainstorm meeting somewhere in Taiwan, they will finally come to terms and broaden their horizons getting rid of this license mess with SS. Lacibaci wrote: AFAIK, SS was always phoning home with license checks. This is nothing new. Maybe they just started cracking down on illegal sales.

If you purchased an SS license, and didn't get sealed card in mail, I would be suspicious. That is NOT correct, the license check started with SS 7, not before that. And not all legit licenses are accompanied with a sealed card, that is the problem in 'proving' it afterwards. It is a mafia kind of thing Synology is pulling here, and they do not reply to support with a decent answer simply because, as usual, they do not have any!

I am not sure about license checks before 7.0 but l am almost certain that all licenses should come in snail mail in a sealed card. It's 2015, almost 2016! It has been years since I received anything on paper! Microsoft, Adobe, FileMaker, Apple, need a few more big names? Everything is done via Email or secure web and there is nothing wrong with that. Besides that, the Synology website did (or does) not state this anywhere on their site, I just heard about it when the previous problems started, then they asked for a 'card'.

Is it because I am in Europe, but we are a dealer and even we never heard of it. Our own supplier, top - level distributor does not issue cards, so, where does that leave us? We resell, but now of course, WE are the bad guys!?! Go try and explain that to the customer! We are slowly switching away from Synology for Surveillance solutions. It is a big shame that it has to come this far, again, because the Synology devices are really neat regarding their original NAS functions. Update: They've now agreed that I can return the licence to Synology UK, which I've done.

Although I suspect they'll still need to send it on to Taiwan. In my most recent exchange with them, I made the mistake of drawing their attention to the increasing number of people posting on this forum with the same problem after upgrading. Interestingly, you get an insight into their attitude to customers problems from the quote below taken from their reply. ' Thank you for the reply.

Please be aware that whilst users maybe posting onto a forum, we have not had many tickets raised with us as a support department and we do not monitor the forum web site. The forum is a user-to-user environment only which is stated at the top of each thread to make users aware that they will need to contact us directly for support. I appreciate your concerns but I can assure you that we are investigating this matter throughly but unfortunately this isn't something that can be solved without a clear and concise investigation. We need to isolate why this issue has occurred and what can be done to ensure that it doesn't happen in the future for yourself and other users' I can't help feeling that we, the customers, are a real nuisance to them. Synology know best eh! Yep, after all, they do indeed not look at this, or, don't care.

Although it covers the thoughts of many users, they choose to ignore this, as it is not 'official'. If it isn't, well, they would better no even provide it and let someone make a neutral one. You would expect that any self respecting company would care what the thoughts of their customers are, but no, not these people, Chinese, Taiwanese, and anything else in those regions really believe they know better but DO NOT understand the Western businesses! Not that many tickets? I know of 17 myself, and that is just me!!!! I'm going to post my experience here because I believe I have reached a non-resolution with tech support. Over a year ago when I bought my Synology, I bought a 4-camera license pack from ebay for $111.36 USD from a UK seller.

I applied the code I was sent, It worked fine until 7.1 upgrade. I filed a ticket asking what gives, about 5 days later, support asked me to send a copy of my invoice and photos of my license card. No idea where the card is or if I even received one.

Csi 2130 usb driver. Maybe it was a card? I sent a copy of my ebay receipt but support basically said I am out of luck because, based on the price I paid, I probably bought a counterfeit code. ------------------------------------- Well *@#$. I do recall the difficulty of finding an online retailer when I wanted to buy the license pack, they all seemed shady as hell, with either no online shop or just a phone number to call.

This is what led me to Ebay to buy the license pack (Trusted market, use paypal and if the codes were no good, ask for a refund). Now I either buy another camera license pack FROM AN AUTHORIZED RETAILER(?? - still, not sure where this is done or whom is authorized) or just find another Network DVR provider. Since someone above me posted that this forum isn't even monitored, I'm feeling even more out in the cold on this issue now.